Privacy Policy

Last updated: 2 July 2026 · Belgrave Chiropractic · ABN to be confirmed

Belgrave Chiropractic ("we", "us", "our") is committed to protecting the privacy of your personal information. As a health service provider, we are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), regardless of our annual turnover.

This policy explains what personal information we collect, why we collect it, how we use and store it, and your rights regarding that information.

1. What information we collect

We may collect the following personal information:

• Contact form submissions: your name, email address, phone number, and the message you send us.
• Appointment bookings: name, contact details, and health information you provide when booking through our third-party booking system (Cliniko).
• Phone and email enquiries: details you share when you call or email us directly.

2. How we collect it

• Contact form on this website — submitted directly by you.
• Cliniko (our online booking system) — submitted directly by you when making an appointment. Cliniko's own privacy policy applies to data entered there.
• Phone or email — when you contact us directly.

We do not collect personal information from third parties or use hidden tracking to gather information about you.

3. Why we collect it

We collect your personal information to:

• Respond to your enquiry or message
• Schedule and manage your chiropractic appointments
• Provide you with chiropractic care and maintain clinical records as required by law
• Send appointment reminders (via Cliniko) if you have opted in
• Comply with our legal and professional obligations

We will not use your information for marketing or sell it to third parties.

4. How we store and protect it

• Contact form data is stored in a server-side log file on our Australian-hosted web server (SiteGround) and emailed to our clinic inbox. Access is restricted to clinic staff.
• Clinical records are managed through Cliniko, which stores data on Australian servers and complies with the APPs. See Cliniko's privacy policy.
• We use HTTPS encryption on this website to protect data in transit.
• We do not store credit card or payment information on this website.

5. Cookies and tracking

This website currently does not use cookies for tracking or analytics. We do not use Google Analytics, Facebook Pixel, or similar tracking tools.

We load fonts from Google Fonts, which may transmit your IP address to Google's servers when the page loads. No cookies are set by this service. See Google Fonts privacy FAQ.

If we add analytics or tracking in the future, we will update this policy and provide a consent mechanism before any tracking occurs.

6. Third parties

We share your personal information only with:

• Cliniko — online booking and clinical record management (Australian servers)
• SiteGround — web hosting provider (Australian servers)
• Google Workspace — email delivery (your enquiry is emailed to our clinic inbox)

We do not sell, rent, or trade your personal information. We will not disclose your information to overseas recipients unless required by law.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information that we hold
• Correct any information that is inaccurate, incomplete, or out of date
• Request deletion of your contact form data (clinical records are subject to retention requirements under health legislation)
• Withdraw consent to receiving communications at any time

To exercise any of these rights, contact us using the details below.

8. Data retention

• Contact form submissions are retained for 12 months, then deleted.
• Clinical records are retained for a minimum of 7 years from the date of last treatment, as required by the Health Records Act 2001 (Vic) and professional obligations.

9. Children's privacy

We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you are a parent or guardian and believe your child has submitted information via our contact form, please contact us and we will delete it.

10. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact us & complaints

If you have questions about this privacy policy, or wish to access, correct, or delete your data, contact us:

• Email: info@belgravechiropractic.com.au
• Phone: (03) 9752 5886
• Address: Shop 5 / 5 Bayview Road, Belgrave VIC 3160

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au/privacy/privacy-complaints
• Phone: 1300 363 992